Powerful Features at Your Fingertips
Featuring an intuitive graphical user interface (GUI), OMS is
loaded with powerful features that simplify device management and
put you in control of your M2M solution.
Check the connection status of devices by using the real-time
statistical dashboard. This invaluable troubleshooting tool allows
you to view the status of all devices, specific groups of devices
or one specific device. Our powerful tagging feature allows users
to associate searchable keywords to one or more devices. This
allows you to quickly generate status reports on distinct groups of
devices that share a common attribute such as the same geographical
location, ship date, firmware version or any other user defined
OMS makes it easy to track wireless data usage and system
activity. Detailed usage reports can be generated in seconds and
exported to Excel with one click of the mouse. Additionally, users
can use the historical snapshot feature to review device status
during a specific time period in the past. A change request history
report is also available, providing OMS users with a detailed log
of all changes made to devices. This functionality is critical for
organizations with two or more users that are actively managing
SIM Provisioning & Management
OMS is tightly integrated into the wireless carrier's back end
systems, allowing end users to perform all SIM management functions
directly from the application. By eliminating the need for human
interaction, OMS gives customers unprecedented levels of automated
self-service. Key functions provided by the Omega SIM Manager
include: SIM activation, rate plan modification, add-on
modification, cancel location, SIM suspend, SIM restore, SIM swap,
OTA provisioning, and SIM ordering.
Omega Alerts™ notifies you when an individual device or group of
devices exceeds a defined data usage threshold. Users can configure
alert recipients and define thresholds directly in OMS. This
feature is vital for customers who would like to proactively detect
misbehaving devices and helps prevent costly wireless data overage
OMS provides convenient access to detailed billing information.
View a summary of each month's charges and use the drill down tool
to examine the itemized charges associated with individual lines.
The billing activity screen displays any recent activity such as
payments, credits, or invoices generated. By using the access
control features built into OMS, you can control what users in your
organization have access to billing data.
SMS messaging continues to play a vital role in many M2M
solutions. RACO Wireless is committed to supporting customers that
rely on SMS for device programming and communications. OMS includes
an SMS console screen where you can send messages to devices and
view a report showing recent mobile originated (MO) and mobile
terminated (MT) transactions. An SMS Gateway service is also
available to enable SMS integration into existing applications.
It is common for customers to have two or more individuals
that require access to the Omega Management Suite. In many cases,
the individuals accessing the system may have different roles or
responsibilities within their respective organizations. Omega's
granular security capabilities give you control over what actions
users can perform within the system. Access may be secured down to
an individual page level.
Users can launch the RACO Wireless help ticketing system
directly from the OMS dashboard. There are no additional login
credentials required to access the help system. The system provides
access to documentation and knowledgebase articles and allows you
to view and submit trouble tickets. RACO Wireless support
technicians are available 24 hours a day, 365 days a year.
Let us show you how The Omega Management Suite can help you take
control of your M2M solution. To schedule a personalized online
demonstration of OMS, Contact Us today.