M2M Device Management Has Never Been Easier
The Omega Management Suite is a powerful cloud-based dashboard that provides partners of RacoWireless with custom control of their connected solutions. Leveraging cutting-edge technologies including responsive design, OMS delivers a seamless user experience.
An industry-leading feature, Subscriber Insight provides high-level intelligence that includes device details, usage records, historical details, billing history and trends. Subscriber Insight gives businesses the quantitative data they need to make better, more informed decisions to improve their solutions.
Get the information where and when you need it most. OMS is built with an intuitive design interface that follows the principles of responsive design. This upgraded design enables users to have optimized visibility on mobile devices as well as full-functionality on computers without the need to download an app.
Through OMS, we are putting the power of control into the hands of our partners. With accessibility to a range of strategic global carriers, partners of RacoWireless are able to scale their businesses and accelerate their time to market without the worry of managing multiple carrier relationships across the globe.
The Omega Management Suite is a powerful cloud-based dashboard that provides partners of RacoWireless with custom control of their connected solution. With the mission to ‘Make It Easy’, OMS features powerful tools for global device management that allow our partners to control and leverage intelligence where and when they need it.
Announced at M2M Evolution’s Battle of the Platforms, OMS was named 2014’s Best Provisioning Platform. With features that include graphical reporting, subscriber insight, and an intuitive interface designed with responsive technologies, OMS 3.0 showed the world once again why it has become known as the clear device management platform leader.
OMS makes it easy to track wireless data usage and system activity. Detailed usage reports can be generated in seconds and exported to Excel with one click of the mouse. Additionally, users can use the historical snapshot feature to review device status during a specific time period in the past. A change request history report is also available, providing OMS users with a detailed log of all changes made to devices. This functionality is critical for organizations with two or more users that are actively managing devices.
SMS messaging continues to play a vital role in many M2M solutions. RacoWireless is committed to supporting customers that rely on SMS for device programming and communications. OMS includes an SMS console screen where you can send messages to devices and view a report showing recent mobile originated (MO) and mobile terminated (MT) transactions. An SMS Gateway service is also available to enable SMS integration into existing applications.
Omega Alerts™ notifies you when an individual device or group of devices exceeds a defined data usage threshold. Users can configure alert recipients and define thresholds directly in OMS. This feature is vital for customers who would like to proactively detect misbehaving devices and helps prevent costly wireless data overage charges.
It is common for customers to have two or more individuals that require access to the Omega Management Suite. In many cases, the individuals accessing the system may have different roles or responsibilities within their respective organizations. Omega’s granular security capabilities give you control over what actions users can perform within the system. Access may be secured down to an individual page level.
OMS provides convenient access to detailed billing information. View a summary of each month’s charges and use the drill down tool to examine the itemized charges associated with individual lines. The billing activity screen displays any recent activity such as payments, credits, or invoices generated. By using the access control features built into OMS, you can control what users in your organization have access to billing data.
Users can launch the RacoWireless help ticketing system directly from the OMS dashboard. There are no additional login credentials required to access the help system. The system provides access to documentation and knowledgebase articles and allows you to view and submit trouble tickets. RacoWireless support technicians are available 24 hours a day, 365 days a year.