Omega Call Center Service

Omega Call Center ServiceLooking to increase customer satisfaction, improve operational efficiencies, or optimize contact center capabilities? Look no further than Omega Call Center Service. RacoWireless offers another industry first: a turnkey 24/7 call center solution. Omega Call Center Service provides live, dedicated M2M service agents that solution partners can extend to their base of customers, giving your the ability to scale your business, without compromising customer service levels.

By providing a dedicated toll free number, a team of experienced M2M call center agents, and the Omega Management Suite solution partners can focus on their core business while being assured that their customers are in good hands with the experienced team at RacoWireless.

Our call center services constantly are recognized as for receiving world-class reviews and scores. We support some of the largest global clients, as well as some of the smallest start-ups. Wherever you are in the deployment of your connected solution, find out how we can help you keep your customers satisfied.

Omega Call Center Service Features:

  • Dedicated M2M service agents available 24x7x365
  • Custom toll free number assigned to your company
  • Customized agent greetings
  • Custom branded web-based support portal
  • Access detailed call reports, recordings, call center statistics and real-time queue monitoring via web interface.

Please contact us to find out how the Omega Call Center Service can help benefit your organization.

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